Refund policy

Return & Refund Policy

At Glow Beauty Australia, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• Unused and in its original condition.
• Returned with its original packaging.
• Accompanied by proof of purchase or your order confirmation.

How to Request a Return

To request a return, please contact us at:

support@glowbeautyaustralia.com

Please do not send your item back without contacting us first.

If your return request is approved, we will provide you with return instructions and the appropriate return address.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

Our friendly customer support team is available Monday to Friday, 9:30 AM – 5:00 PM (AEST).

 

support@glowbeautyaustralia.com

Please include:

• Your order number.
• Photos of the item.
• Photos of the packaging.

We’ll review your request and work with you to resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used.

This may include:

• Personal care products.
• Beauty devices that have been used.
• Cosmetic and skincare products that have been opened.
• Gift cards.
• Clearance or final sale items.

Exchanges

We do not offer direct exchanges.

If you’d like a different product, please return your eligible item (once approved) and place a new order.

European Union Customers

If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days under applicable consumer protection laws.

Items must be returned unused, in their original condition and packaging.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days from approval, please contact us at:

support@glowbeautyaustralia.com

If you have any questions about our Return & Refund Policy, please contact our support team at support@glowbeautyaustralia.com. We’re always happy to help.